Returns and Exchanges
30-Day Risk-free Return/Exchange Policy
We do our absolute best to make sure you are happy with your purchase! We allow the buyer 30 days from the time of actual delivery of the product to return that product for a full refund minus any shipping and handling charges which have been accrued during the transaction.
Please note we cannot accept merchandise that has been engraved, altered, modified, special ordered, damaged, or shows signs of wear. If you are concerned about a potential return or exchange, please contact Customer Service by calling 1-800-772-8650 or send an e-mail to service@charmstotreasure.com before placing your order.
If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return or exchange. If you do not follow this policy, we will only accept defective items at our discretion.
Return Procedure
Our goal is to make the exchange process as easy as possible. To return an item, follow these simple steps:
1. Fill our return authorization (RA) request form and wait for an email reply with RA number. Write the RMA number on the outside shipping label.
2. Place the item and all original packaging back in the box along with a copy of the packing slip.
3. We recommend you use an insured shipping method and retain your tracking number until the credit is issued. Lost returned shipments are the sole responsibility of the customer and we will not provide credit on packages that are lost in the mail.
Ship To:
Charms To Treasure
833 market street
#400
San Francisco CA 94103
Upon receipt, our Quality Assurance Team will inspect each item. You will receive an e-mail notification regarding the status of your refund or exchange. If you purchased your item with a credit card, we will credit the account used.
Taxes
Currently, sales tax is only charged on orders shipped to addresses in Navada.
Secure Shopping
We are committed to protecting the privacy of our customers, and have taken every action to ensure each purchase made at our site is securely handled. We utilize SSL [Secure Socket Layer] technology to protect your sensitive information on our site during its transmission. SSL employs a cryptographic system that uses two keys to encrypt data - a public key known to everyone and a private or secret key known only to the recipient of the message, therefore sensitive billing information such as names, addresses, phone numbers, and credit card data will remain secure. You can verify our SSL server by either clicking the padlock icon in the lower edge of your browser. We host CharmsToTreasure.com in a secure server to help protect the information from interference.
We collect customer information to improve your shopping experience and to keep you informed about products, services and promotions that may be of interest to you. We will NEVER release any of your personal information to outside parties and you will never receive unwanted e-mails.
When you sign up with us, you will receive information on new styles and upcoming promotions, but you may request to stop receiving this information at any time. To stop receiving information, simply send an e-mail request to unsubscribe@charmstotreasure.com.
Shipping
Domestic Shipping (USA)
| Order Value |
USPS
|
UPS Ground
|
Fedex 2nd day
|
Fedex Overnight
|
| $49 and under |
$6
|
$11
|
$15
|
$20.50
|
| $48.99 - $98.99 |
$6
|
$11
|
$15
|
$20.50
|
| $99 - $498.99 |
FREE
|
$8
|
$11
|
$17.5
|
| $499 and up |
FREE
|
FREE
|
FREE
|
$7
|
| Delivery Method |
Est. Arrival Time
|
| USPS Priority Mail |
2 - 3 Business Days*
|
| UPS Ground |
*Varies by Location*
|
| Fedex 2nd Day |
2 Business Days
|
| Fedex Overnight |
Next Business Day
|
*USPS 2-3 Day Priority delivery arrival time is not guaranteed. If you need a guaranteed arrival time, you suggest you purchase upgraded shipping options at an additional charge.
*Our warehouse is located in Buffalo, NY 14221. Please refer to UPS website for detail information
We offer FREE shipping on all orders over $99 by USPS 2-3 Day Priority or UPS Ground and offer discounts for other method of shipping. Items are usually shipped on the same business day if received by 2pm EST. We do not process orders on the weekend, so orders placed on Friday after 2pm EST usually ship out on Monday. Please note that while USPS 2-3 Day Priority is fast, the arrival time is not guaranteed. If you need a guaranteed arrival time, you may purchase upgraded shipping options at an additional charge.
All deliveries must be made to a street address. Federal Express will not ship to a P.O. Box. Please make sure that a resident of the ship-to address is at home to receive the package. An adult signature is required.
Custom orders, out-of-stock items or engraved pieces may take longer to ship than what appears under the "Shipment Details" section. If the item you ordered is delayed for any of these reasons, we will send you an e-mail with a new estimated ship date.
Once your order has been shipped, you will receive a shipping confirmation with tracking number via e-mail.
Payment Methods
Credit Card
We accept the following credit cards: AMEX, JCB, MASTERCARD, VISA, DISCOVER, DINERS, and PAYPAL.
For your safety, we will refuse or cancel any order that appears suspicious or fraudulent.
Contact Us
We want to provide you with the best shopping experience online. Our customer service representatives can assist you with any questions or concerns that you might have.
Hours of Operation (phone and live support):
Monday-Friday, 9AM-5:30PM EST Time
General Inquiries or About an Order
(If calling regarding an order, please have your order confirmation number handy.)
By Email: E-mail your inquiry anytime to service@charmstotreasure.com
By Phone: Call us at Toll free: 1-800-772-8650
By Live Chat: Please click on the "live chat" button on the top of the page